What’s the shipping policy?
Getting you the freshest coffee available is our priority. We know that a great cup of coffee starts with fresh beans. We also know that you want your order to come in as soon as possible. We generally roast, prepare and ship every order within 3 days of the order being placed. We ship USPS Monday through Friday, these carriers observe most national holidays, which may affect shipping times. Please note that due to COVID-19, there may be shipping delays. We appreciate your patience.
How much is shipping?
You will receive free priority shipping on all orders. We do not ship internationally at this time.
What’s the return policy?
We cannot return or exchange coffee for any reason due to the perishable nature of the product and current COVID-19 guidelines. However, we want you to be satisfied with your purchase. If you’re not happy for any reason, reach out to our customer service team at email@example.com with your name and order number.
Where should I store my coffee?
The best way to store coffee is in whole bean form (not ground) in an airtight container. Our bags do a fairly good job of locking in freshness so you can simply store your bag of coffee in a cool, dark place. We don’t recommend storing coffee in a fridge or freezer as this introduces the beans to moisture and could lead to degradation of the coffee. Additionally, coffee easily absorbs the flavors of things around it so be mindful not to store it near odorous foods or jars.
Wholesale Orders & Partnerships
Looking to serve coffee in your cafe, restaurant, office or for a special event? Our wholesale program gives you options for great coffee on a larger scale. If you think your business would be a good fit for NOO Coffee Co. reach out to firstname.lastname@example.org for more info.
For press inquiries, please contact us at email@example.com
We always appreciate customer feedback. Quality is what we’re all about, so we love to hear when you had the best cup ever or a less than stellar experience. You can contact our customer service team by emailing firstname.lastname@example.org and you’ll reach our small team of friendly, coffee-loving people. Any question you may have from which coffee to buy or for help brewing, they can walk you through it. We’ll always do our best to make sure our customers are taken care of.
Can’t find what you’re looking for?
Get it touch with us at email@example.com